Home Depot ― Proving a Catalog Approach Helps Get the Marketing Job Done
The malls are closed; the streets are quiet; and most parking lots are eerily empty. But in my neighborhood — and across the country — Home Depot is a hub.. read more
The malls are closed; the streets are quiet; and most parking lots are eerily empty. But in my neighborhood — and across the country — Home Depot is a hub.. read more
As many retailers send Black Friday fliers this week, it’s important to note a significant piece of direct mail: Amazon, the #1 ecommerce company in the world, mailed a toy.. read more
Retail merchants love gatherers. “Honey, I stopped at Costco to get paper towels, but they had a huge discount on big screen TVs. I hope you like it.” If you.. read more
The summer semester of my Johns Hopkins CRM (customer relationship management) class began anew this week. New students, new changes in the CRM marketplace, and a new curriculum that our.. read more
Perhaps the biggest hurdle of omni-channel marketing lies in understanding the scope of the term. The phrase has become a bit of a Holy Grail, not unlike in the 1960s.. read more
Recency, Frequency, and Monetary Value (RFM) has been a tried-and-true metric in consumer marketing for decades. It is most valuable when used to predict the response from a marketing campaign. By.. read more
We just hosted a great webinar on Customer Lifetime Value (LTV). Marketers talk at length about how helpful it is to know the net profit they’re likely to accrue from acquiring.. read more
With the stores full of notebooks, crayons, glue sticks, and other colorful back-to-school supplies, you might find yourself wishing you could return to the classroom too… Of course you already.. read more